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DPO International currently has international offices in Malaysia, Indonesia, Thailand, China, South Korea, Sri Lanka and the Philippines. With more than 200 employees across Asia, our teams include Sales, Marketing, Supply Chain Management, Food Science & Regulatory Affairs, Product Specialists, IT, Finance and Human Resources amongst others.

If you believe you have what it takes to be part of our fast growing family, write to us at careers@dpointernational.com

E-commerce Specialist (Kuala Lumpur)

Responsibilities

  • Reports directly to the E-Commerce Team Lead – TheBigBox.Asia (BBX)
  • Job responsibilities involves:
    1. To assist in the management of all SKUs in BBX including execution of phase-out strategy for unsuccessful products, including preparation of Clearance Sales with instructions.
    2. To assist in managing the network of e-commerce platform partners such as Lazada, 11th Street, Shopee and etc including managing the partners’ accounts as a BBX merchant.
    3. To assist in the management of stocks / inventories update across e-commerce marketplaces and to avoid shortages that will affect smooth on-line sales operations (i.e. Update Order Status accordingly on each ecommerce marketplaces Backend).
    4. To manage all customer enquiries via across multiple platforms such as telephone calls, emails and JustAsq App in a professional yet proactive manner that helps to ensure repeat orders / purchases.
    5. To place outbound calls to Customers when necessary to advise and / or obtain necessary information to process the orders by checking on the preferred delivery date / time, replacement item, return, refund and etc.
    6. To collaborate, interact and communicate order fulfilment issues and / or requests with respective Division such as Sales, Marketing, Supply Chain Management and Finance teams to ensure Customers’ questions and sales orders are resolved in a timely manner.
    7. To manage database of Customers and issues/questions/enquiries/feedback, analyse the data and prepare timely reports to the Marketing Manager. Customers include but not limited to website visitors and registrants, buyers / purchasers, enquirers, campaign participants and etc.
    8. To perform other duties as and when assigned by the immediate Superior.

Requirements

Skills and a little knowledge in following areas is highly valuable

  • Minimum requirement is a Degree or Diploma from accredited higher learning institutions.
  • Solid experience or exposure to e-commerce merchandising with experience / knowledge in online inventory management.
  • Excellent and strong computer literacy especially Microsoft Excel.
  • Strong attention to detail and accurate data entry skills.
  • Ability to swiftly and accurately compute mathematically or statically.
  • Excellent analytical skills, resourceful and well organized.
  • Works well in a team environment and with a diverse group of people.
  • Ability to read and interpret documents such as operating and procedure / process manuals.
  • Like working in a fast-paced environment.

Internship Opportunities

At DPO, we value talented young individuals who aspire to learn and even lead effective change on an international level. With offices spanning across South East Asia and divisions catering to nearly all aspects of the food industry, all interested applicants are encouraged to apply for open positions in any one of our regional offices.

If you think you have the right ingredients, just email your CV to: careers@dpointernational.com

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